Why wasn't my email test received?
Have you put the @emailtests.com address in the "To" field?
Our system needs to be able to "see" the unique identifier for your test, so make sure that you put your specific "...@emailtests.com" address in the "To" field of your email, rather than CC'ing or BCC'ing that address.
In fact, it's best not to send your email to any other addresses at the same time. So in addition to not CC'ing another email address, please also refrain from putting multiple addresses in the "To" field. That will ensure Litmus is able to receive your email correctly.
Are you sending a digitally signed or encrypted email?
As a result of severe incompatibilities with older email clients, we are unable to process emails which are digitally signed or encrypted. These types of messages can cause older versions of Outlook to suffer from memory errors, for example, so overall it is best not to send these types of messages to your mailing lists.
Unexpected delays
Unfortunately due to the nature of the Internet, sometimes there can be delays in receiving your email for testing. Most of the time our system receives emails from clients within just a few seconds. After waiting one minute, our system will stop waiting as it's likely that something has gone wrong.
Try sending to a third party email account
Try sending your email from your mailing system to an email account which is outside of your company (for example, a private Gmail or Hotmail account). If the email is not received at that address either, then the problem is likely to be with your mailing company. They may have a system status page which would give you details of any delays they are currently experiencing, so it's worth checking that if it exists.
If the email is received by your third party account, try performing your email test on Litmus again. If after a couple of tries it's still not coming through, email us and we can look into our logs and find out whether it arrived, and if anything at our end is causing the delay.